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COVID-19: We are committed to you and your well-being.

Posted by Premium Teas on

Our entire team at PremiumTeas.ca is grateful to have an exceptional and supportive Canadian tea community. As we navigate through the current difficult times, we are committed to continue providing you with access to your favourite brew with the hope to make your life just a bit brighter.

We will continue to work tirelessly to provide access to Harney & Sons Fine Teas in Canada and deliver your orders to your door on-time and in the safest possible way. We are aware that tea is an essential item for many (if not all) of you and as of right now there is plenty of products and no shortage in supply.

Below you may find information about product safety and operational adjustments in light of the current situation:

Product Safety

The U.S. Tea Association has recently responded with information specifically referencing the safety of teas imported from other countries. The Harney & Sons teas that are retailed now were produced and shipped last year prior to the beginning of the crisis in China. Additionally, tea is finished in hot ovens and is brewed in hot water that would destroy any microorganism, including a virus. The head of the U.S. Tea Association, Peter Goggi, has stated the risk of the COVID-19 infection per the CDC: “The virus is not spread through goods but by human to human contact … In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets.”
These statements are well-supported by the Federal Drug Administration (FDA) and the Centers for Disease Control and Prevention (CDC).

Manufacturing Updates

Harney & Sons is continuously monitoring updates from the CDC and updating the manufacturing processes accordingly:

  • Food safety education among the employees is an ongoing effort at the facilities, and steps have been taken to ensure that each employee is knowledeable about safety relating to the current events.
  • Body temperature of all employees prior to their shifts as well as all persons entering the facilities is monitored. Anyone registering a body temperature higher than 100.4℉ is not permitted.
  • Extra cleaning and sanitation procedures in the general work environment and on all work surfaces has been implemented. Extra hand-washing and hand-sanitizing stations have been added throughout our facilities.

Developments will be continuously monitored and adjustments to the safety practices as recommended by the FDA and the CDC will be implemented.

Canada Post Delivery Updates

We’re advising Canadians to expect delivery delays due to large volumes and important safety measures.Canada Post is experiencing very high volume of shipments and therefore, you may experience delivery delays. For most up-to-date information, please visit the  Canada Post COVID-19 Updates page. Canada Post is also urging consumers to do their holiday shopping earlier due to expected higher demand for shipments so that your orders and gifts arrive on time.

We value your support more than ever and we wish you and your families lots of good health and comfort. Stay safe!

Sincerely,

Our Team at Premium Teas Canada